Frequently Asked Questions

Frequently Asked Questions


Does Makezee perform the services listed on this site?

No, Makezee does not do any sort of Laser Engraving, 3D printing, etc. This is a place for shops that perform those services to connect with and perform those services for customers that are not able to do it themselves.

What happens when i request a quote from a shop?

As soon as you submit your quote request, a private notification is sent to the shop. It contains all the information you provided. At this point the shop is expected to reply to the quote. Whether that be by providing a detailed quote, requesting more information before providing the quote, or declining to quote the project. They may also not respond at all, but it is discouraged.

The shop replied to my quote request with a quote, what’s next?

Great, that was easy right? Accept the quote, and it will immediately turn into an order. Then just like any other online shopping experience you will enter your payment and shipping information (if applicable). 

That’s it?

Believe it or not, it really is that easy. Now the shop will start working on your order. If they need to contact you for any reason they can do so. This can be questions, concerns, updates, etc.

What happens if my order never gets completed?

In most cases your payment will go into an escrow system. This means the shop doesn’t get paid until the order is complete. Shops that have proven to be reliable may get an exemption from this system.  You payment is covered by our payment protection plan and in the event of fraud, you may ask for a refund.